Refund policy
Physical items (returns accepted)
Physical items may be returned within 30 days of delivery if they are:
- Unused and unworn
- In original condition with all tags attached
- In the original packaging
- Returned after you’ve received return authorization from us
Items that show signs of wear, use, damage, or alterations are not eligible for return.
Digital products (non-returnable)
All digital products (including downloadable files such as PDF patterns) are final sale and non-returnable, non-refundable.
Items not eligible for return (physical items)
We do not accept returns for:
- Final sale/clearance items (marked at checkout)
- Customized or personalized items
- Items damaged due to misuse or negligence
How to request a return (physical items)
Email tovette.store@gmail.com with:
- Your order number
- The reason for the return
If applicable, please include photos of the item and packaging. We respond within 24–48 business hours with next steps.
Return shipping (physical items)
Return shipping costs are the customer’s responsibility. We recommend using tracked shipping. Returns must be sent to the address provided in the return authorization email.
Refunds (physical items)
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method. Depending on your bank, it may take an additional 5–10 business days for the refund to appear. Return shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you’d like a different item, please return the original (if eligible) and place a new order after your refund is processed.
Damaged or defective items (physical items)
If your item arrives damaged or defective, contact tovette.store@gmail.com within 48 hours of delivery and include photos. We will arrange a replacement or a full refund at no cost to you. We may request the item be returned for inspection.
Need help?
For any questions, email tovette.store@gmail.com. We aim to respond within 24 hours on business days.